FAQ
Q: I know exactly what I would like, but I have no artwork or design skills. Can you help?
A: Our professional art department can help you fine tune your design idea, or create a design from scratch based on your instructions. All artwork, revisions, and additions are always free… just like America.
Q: How do I place an order?
A: You can use the inquiry form here on our site, or send an email to info@EmblemHQ.com. Please include the date you need your order, the size you would like, the quantity you need, your contact information (Phone and Email) along with any design information and one of our knowledgeable staff will get in touch with you right away. If you prefer, you can call us at 805-307-9548 from 7AM to 7PM PST.
Q: What payment types do you accept?
A: We accept all major credit and debit cards, GSA smart pay cards with the Visa or MC logo, checks, wire transfers, and N30 purchase orders from Schools and Businesses, plus City, State, County, and Federal agencies.
Q: How long will it take to receive my custom Emblem HQ products?
A: Between 4-30 days depending on the production time of the product chosen. We have some great looking, Made in USA options that can be produced quickly when needed.
Q: I placed an order but I’ll be deployed before it ships. What can we do?
A: If you place an order and get deployed, just let us know and we can ship to your unit’s APO/FPO for free.
Q: Is it possible to get a physical sample of your work / my custom product?
A: Yes. If you would like a random sample pack, please email info@EmblemHQ.com with your address and what type of product(s) you are interested in and we’ll send you a free sample pack. If you would like to receive a sample of a product we’re working on for you, prior to mass production, we charge a fee of $35.00.
Q: Do you offer a guarantee?
A: We offer a 100% satisfaction guarantee. If anything is wrong with our products, we’ll make it right every time.
